Exceptional Service

As a Custom Home Services client, you deserve nothing less than preferred levels of personal service, responsiveness, and attentiveness – from the initial meeting in understanding your security needs until after your custom solution is installed.

Custom Sales and Installation Experience

• Complementary, no obligation Home Security and Lifestyle Profile Needs Analysis to get an accurate idea of your family and home security needs and to help you create a customized security solution that meet your needs.
• Specially trained Sales Representative and Installation Technician

Personalized Support and 24/7 Access to Live Service

• Welcome brochure and kit including supplementary system on-boarding information, reminders, and descriptions of additional solutions and option
• Welcome call for every new customer to ensure a smooth experience getting acquainted with new home security and management system
• Custom Home Service Gold Card containing a dedicated toll-free number to remind you how easy it is to contact us 24 hours a day, 7 days a week
• Direct access to a live answer when you call

Advanced Monitoring and Gold Protection

• Monitor and support for all your security needs including: burglary, fire, flood, and medical emergencies
• Peace of mind from knowing that you're connected to ADT's comprehensive interconnected network of Customer Monitoring Centers
• Dedicated Custom Home Service Agents provide 24/7 monitoring and fast alarm response
• Gold Protection Packages provide P-QSP (Preferred Quality Service Plan) coverage, which allows you to replace or repair any defective part of your system, including wiring, and make any needed mechanical adjustments
• Same-day/next-day service*
• Advanced notification when a technician is en route

Gold Monitoring Packages	Gold Standard	Gold Plus	Gold Assured
24/7 Intrusion Monitoring
Fire Safety Monitoring
Preferred Quality Service Plan (P-QSP)
Cellular Connection Backup
Critical Conditioning Monitoring (Temperature, Flood, and CO)

*Except Sundays and Holidays